Service Providers

As outsourcing grows more popular, the business of delivering specialized transport and application services to enterprise customers grows more competitive. In order to attract new customers and retain existing ones, service providers must find a way to differentiate their services with new capabilities that exceed those offered by their competitors.

VitalSuite SP, the service provider edition of the VitalSuite product family, delivers those capabilities by enabling service providers to accurately monitor, measure and improve the quality of transport and application services they are delivering to their customers ¾ critical for validating compliance with contracted service level agreements (SLAs). In addition, through a unique customer information delivery system, VitalSuite SP allows service providers to share that performance information with their customers via a personalized portal, providing the ultimate in accountability.

Featuring unprecedented "Quality of Visibility" (QoV) into the customer experience, a powerful administrative interface that sorts and organizes performance data by customer location, and a scalable architecture capable of supporting millions of users and resources, VitalSuite SP represents the ultimate service provider management solution.

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