RELATED PRODUCTS

VitalApps™ Application Performance Management Software

VitalEvent™ Real-Time Event Analysis Software

VitalNet™ Network Performance Management Software

VitalQIP™ DNS/DHCP IP Management Software

VitalSQM™ Service Quality Management Software

WHITE PAPERS

QoS Management: Enabling Service-Oriented Operations

Access Architecture: Next Generation Broadband Access Architecture

Performance Management Solutions for
Service Provider Networks

With VitalSuite, Service Providers are able to monitor and manage the quality of services they are delivering, improving customer satisfaction, increasing customer retention, and enabling the delivery of high-margin services. VitalSuite from Lucent Technologies integrates network, application and user performance data into a single "business performance management" solution that lets you see how well your business and IT objectives are being met. By providing unparalleled visibility into everything from complex business transactions to mission critical devices, VitalSuite gives you the power to improve performance at every level of your IT operation.

May we encourage you to Take a Tour of Lucent's VitalSuite Performance Management system by clicking the link to the left.

Quality of Services

As you introduce new value-added service offerings to boost revenues and enhance competitive differentiation, it's increasingly critical to measure and maximize the QoS your customers experience every day. End-users expect nothing less than 24x7 reliability and superior performance from these advanced services. And Lucent's award-winning VitalSuite and VitalQIP are expressly built to help you meet their demanding expectations and support the breadth of Network Management Operations, including Service Provisioning, Service Assurance, Element Management, Mediation, and Modeling.

With VitalSuite and VitalQIP, you can:

• Quickly pinpoint and address the root causes of faults across multi-technology, multi-service, multi-vendor networks
• Assess the potential impacts of identified problems, prioritize your service responses and cut your MTTR
• Streamline customer care by monitoring, analyzing and predicting network and application behavior
• Enhance network capacity and services delivery by optimizing traffic flows
• Maximize your return on investment by identifying strained and underutilized network assets
• Offer personalized web portals to let customers access information about their services and control selected service features and attributes

Service Level Agreement Compliance

In today’s competitive environment, service providers are offering value-added services with differentiated service level guarantees. The critical success factor for generating new margin-rich revenue streams and growing the customer base for these next-generation services will depend on the ability to deliver on these service level commitments.

Service Quality Management (SQM) relies on the ability to automate the process of measuring and reporting on service level agreements (SLAs). This is achieved by monitoring appropriate Service Level Objectives (SLOs) on a per-customer, per-service basis. Through the real-time visibility of a customer’s service quality experience and compliance with SLAs, service providers will be able to proactively focus their attention on “at-risk” services and customers. For more information, please click here.

Service Provisioning and Activation

The growing complexity of your network and the value-added offerings your customers demand requires robust automation of both infrastructure deployments and service activation. As more and more sophisticated capabilities are enabled by technologies such as IP/MPLS, your provisioning operations need to create and roll out innovative services faster than ever before. And they need to accommodate the high volumes of new service and subscriber activation orders you're receiving every day.

VitalAccess™ Device Provisioning and Subscriber Management Software is an integrated multivendor software solution for broadband service providers to provision and deliver Internet access, multimedia and voice over Internet Protocol (IP) services. VitalAccess is a subscriber management and activation system that can help cable operators, digital subscriber line (DSL) providers, broadband wireless operators, and fiber-to-the-home providers reduce provisioning costs, improve the accuracy and efficiency of service provisioning and empower end-users to manage their services. For more information, please click here.